Would you like to reduce the cost and enhance the efficiency of certain key processes that are important for your business but do not differentiate you in the market place? By outsourcing these processes, you can focus on the core processes that truly differentiate your company and drive growth.
Galax-Esystems Corporation leverages a process-improvement led strategy to deliver outstanding results to our clients from their BPO initiatives.
Galax-Esystems Corporation works with you to identify the process or set of processes that are good candidates for outsourcing. For this, we employ a process selection methodology to discover outsourcing possibilities. You can then outsource a single process or a set of processes – in a steady growth or in a “big bang” approach.
Galax-Esystems Corporation has a structured ramp up model that enables you to prioritize processes for outsourcing, pilot the outsourced model with a test process, and then move targeted processes to production in a structured manner. This assures you of a smooth transition.
Once the processes are outsourced, we track key process metrics. A personalized dashboard enables you to monitor process parameters. Our offshore delivery teams de-risk process transition and enable process improvement. Robust information security processes and infrastructure protect the security and privacy of your data.
Galax-Esystems Corporation BPO services are focused on back office transaction processing (Processing Services, Finance and Accounts and HR Services) as well as voice based processes for technology support and helpdesk.
A four-phase BPO methodology securely transfers your processes to our offshore center in a methodical step-by-step approach - that enables you to stay in control and be assured of optimal productivity and quality while mitigating risk.
Using PCI Compliance Made Simple BPO for our Clients
Galax-Esystems Corporation provides a transparent solution for auditing PCI activity across the enterprise data center using Netazza Mantra, which supports the entire auditing lifecycle-from Data Discovery and Policy Development to Reporting and Alerting.
BPO Approach
Discovery
During this phase, we analyze your needs and list the candidate processes for outsourcing. A process prioritization method is employed to rank processes on their suitability for outsourcing. Selected processes are mapped and technology requirements for running the process are identified. At this time, service level agreements and exceptions are documented.
Transition
During this phase, we ready the processes for migration to the offshore center. Hiring profiles are identified and hiring processes are developed. The technology infrastructure is setup and made “ready to go.” We also conduct training programs and ensure that all associates are fully trained and ready-to-execute.
Pilot
During the pilot phase, select processes are outsourced in a controlled environment. Trainers monitor the quality of processes and take corrective action if needed. In some instances, the outsourced and non-outsourced processes are run in parallel to ensure consistency of results. A final readiness assessment is made preparatory to going live.
Production
All selected processes are fully migrated to the offshore center. A road map is made for achieving the service level agreement. We also begin to track metrics to set the basis for continuous process improvement. You can track outsourced processes through a personalized web-based scorecard that presents key process metrics.
